![amazon hr number amazon hr number](https://m.media-amazon.com/images/I/51eMbRVerzL._SL500_.jpg)
Amazon's self-help is unparalleled, and the digital experience and convenience raised the bar for the entire industry.īoth stores have invested heavily in digital growth.
![amazon hr number amazon hr number](https://images-na.ssl-images-amazon.com/images/I/41jJJtRlUBL._SY291_BO1,204,203,200_QL40_.jpg)
There’s a reason it’s regularly named a top customer service company and why other companies emulate its model: customer centricity is a main value of the company.
![amazon hr number amazon hr number](https://static.mercdn.net/item/detail/orig/photos/m64045306532_1.jpg)
Updates to the store and website layout, as well as the mobile experience, are all designed to make things as simple as possible for customers. Last year, it hired its first chief customer officer to compete with Amazon. Walmart also places a large emphasis on customer experience and satisfaction. Bezos has long instilled being customer obsessed into the core of his company. On the other hand, Walmart just joined the ACSI survey in 2018 and scored 74%, putting it towards the bottom of the list.īoth companies have customer-focused cultures and include customers as they consider new products and strategies. It had previously held the top spot for eight years before losing to Costco in 2018. In the American Customer Satisfaction Index, Amazon is the second-highest rated company with a score of 82%. Walmart has made progress is some areas, but Amazon’s innovation includes more areas of the business.Ĭustomer experience and a customer-focused culture is crucial for all e-commerce companies, especially Walmart and Amazon. It’s Amazon’s fastest-growing and most lucrative business arm. On the B2B side, Amazon Web Services has expanded its cloud offerings to connect with more clients. It also has been digging into the smart home space and even offers in-home consultations for some customers. Amazon expanded its fashion to include try-before-you-buy clothes through Prime Wardrobe. It is testing pickup-only locations as well as kiosks where customers can pick up orders quickly without interacting with a human.Īmazon is also leveraging robots at its large fulfillment centers and even recently started using autonomous robots to deliver packages in select markets. Walmart recently announced it will add 1,500 robots to hundreds of stores around the country, and it has already automated much of its supply chain and online order pickup processes. Each company has also placed a large emphasis where it lags behind the other for Amazon, that means investing in physical retail and grocery, and for Walmart, that means building out its e-commerce capabilities. Sam's Club, owned by Walmart, has mirrored Amazon Go with its own version of the technology. Amazon launched its Amazon Go convenience stores, which now total 17 locations where customers can simply pick up items and walk out without a cashier. Currently, Walmart and Amazon seem to be matching each other with new ideas and innovation step for step.